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 Home / Frequently Asked Questions

Frequenty Asked Questions

Can I visit your shop?

While we’d love for the chance to meet our customers, we don’t have a physical brick and mortar shop where we could receive walk-in visitors.

What size cuts do you offer?

In addition to Pre-Cut Bundles in Kits, customers can purchase yardage in increments of an 1/8 yd, beginning at cuts that are a minimum of a half yard.

How should I wash my fabrics?

The majority of of our selection is 100% cotton, which we all know shrinks! To minimize shrinkage we recommend a cold wash on a gentle cycle with like colors, followed by a low heat tumble dry. We offer cuts in ⅛ yds increments so you can easily order a little more to account for slight shrinkage.

What forms of payment do you accept?

Customers are welcome to pay with Visa, Mastercard, American Express, Discover or Paypal

Do you offer swatches?

We do but only for all of our In House collections that are digitally printed at the shop. We understand that ordering fabric online can be tricky and are therefore happy to help with color matching and advice. Please feel free to email us with your questions!

Do you offer gift certificates?

Most definitely, you can’t beat the gift of creativity! You’ll find the option to purchase a gift certificate here.

Will my fabric arrive in continuous lengths?

If for any reason our inventory for a certain print is spread across one or more pieces, we will always contact the customer prior to shipping. The only exception to this is if a customer orders more than 15 yds of a single design. Fabric is typically rolled onto bolts in 15 yd lengths so that will be the maximum continuous length we can offer. Please contact us if you require specific cuts for long yardages and we will do our best to accommodate you!

Can you hold off shipping my order until other fabrics become available?

While we understand the logistics of trying to minimize the number of orders placed by maximizing each shipment, regretfully we can’t offer to hold orders as we’d quickly have piles of fabric everywhere! We have neither the space nor the manpower to accommodate this request I’m afraid. We do offer the capability for customers to enter their email address to be notified of the future availability of any out of stock item.

Once placed, can I modify or cancel my order?

We make every effort to ship orders quickly; once submitted, orders immediately enter our processing queues. Should you need to modify your order, please email us as soon as possible and we will try to accommodate your request. We are unable to modify or cancel an order after it has been cut or printed.

How will I know when my order has been received and/or shipped?

Upon placing an order with us you will receive confirmation email with your invoice. You will receive a subsequent email when your order has been shipped via our shipping provider, USPS.

Once shipped, how can I track my package?

Upon shipment we will provide you with a shipment confirmation number via email. For all domestic orders, that number includes tracking and delivery confirmation. For international orders, tracking and delivery confirmation is available on Priority Boxes but not on First Class or Priority Mailing Envelopes. For guaranteed delivery, please select a box as we will not be able to offer status updates on the envelopes once they leave the US sorting facility here in the States. Please be aware that packages can become delayed in transit. For time sensitive needs we do offer an Express Shipping option for Domestic and International orders where tracking and delivery confirmation is included.

Do you accept returns?

We take great care to select the most beautifully composed fabric collections on the market and strive to provide you with an excellent shopping experience where you are left feeling happy and inspired to create with your amazing bundle of fabric. If for any reason you are not thrilled with your purchase you are welcome to return the fabric, ribbon, precut or thread to us and we will send a refund for the cost of the fabric, ribbon, precut, or thread less a 20% re-stocking fee upon its return. We ask that this is done within 60 days. We ask that the item be regularly priced, uncut and unwashed, and a minimum of 1 yd. Thread and precuts must be in original packaging. All sales on patterns are final. Please send to: Hawthorne Threads 54 Elizabeth St Suite 34 Red Hook, NY 12571

The restocking fee is necessary to cover the cost of the return: processing your order, shipping your order, receiving and processing your return, adding return to inventory.

What are your regular shipping days?

We ship Monday through Friday, per the USPS Postal Holiday Schedule.

How do I reset my password? How do I update the email address on the account?

After three failed login attempts a new temporary password will automatically be sent to you. You may then log in and update your password to something more memorable. If you wish to alter the email address on the account simply log in and click on "My Account". Change the Email (User ID), scroll to the bottom and click on "Update Account". We recommend then logging out and back in to test the new settings.

Do you offer Wholesale accounts?

No not at this time. However we do have a generous Tiered Pricing system for discounts on order size, cut size and customer appreciation. To take full advantage of this system, you should create an account with us!

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